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Auteur Sujet: Problèmes MSI MPG X570 GAMING PLUS et Drivers Focusrite Scarlett (interface son)  (Lu 176 fois)

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nda54000

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Bonjour,

Cela fait quelques mois maintenant que je possède une nouvelle configuration, comportant:
• AMD Ryzen 9 3900X (3.8 GHz)
• MSI MPG X570 GAMING PLUS
• DDR4 Corsair Vengeance LPX, Noir, 32 Go (2 x 16 Go), 3000 MHz, CAS 16
• Be Quiet! Dark Rock Pro 4
• Arctic MX-2 2019, 8 g
• Toshiba P300, 2 To
• Sandisk Ultra 3D 500 Go
• Be Quiet ! Pure Base 500DX - Blanc
Ainsi qu'une GTX 970 et une alimentation Cooler Master G650m Modular 80+.

Malheureusement, j'ai depuis des problèmes avec les drivers de mon interface audio Scarlett 6i6 2nd Gen, avec des crashs son récurrents, souvent liés à un ralentissement soudain et court de la machine, souvent réglé soit en rebootant ma carte son, soit en désactivant puis réactivant le périphérique son via Windows.
Il m'arrive également de temps en temps, juste après le boot, que le son aie les mêmes problèmes, mais en pire: impossible de résoudre le problème autrement qu'en rebootant le PC ou en attendant 5 à 10 minutes, et dès qu'une musique ou son est joué, ma machine ralentit visuellement (même le curseur) et auditivement.

J'ai pu faire une analyse avec LatencyMon, dont voici les résultats. (screenshots du software: https://imgur.com/a/Lhrst5t)
Le logiciel me suggère de désactiver le CPU throttling via le panneau de configuration (déjà fait) et le BIOS (option introuvable), ainsi que de mettre à jour mon BIOS, actuellement sous la version A.40 (info récupérée avec la commande "wmic bios get smbiosbiosversion").

Citer
_________________________________________________________________________________________________________
CONCLUSION
_______________________________________ _______________________________________ ___________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for  0:15:23  (h:mm:ss) on all processors.


_______________________________________ _______________________________________ ___________________________
SYSTEM INFORMATION
_______________________________________ _______________________________________ ___________________________
Computer name:                                        DESKTOP-8VJHTSU
OS version:                                           Windows 10 , 10.0, build: 18363 (x64)
Hardware:                                             MS-7C37, Micro-Star International Co., Ltd., MPG X570 GAMING PLUS (MS-7C37)
CPU:                                                  AuthenticAMD AMD Ryzen 9 3900X 12-Core Processor
Logical processors:                                   24
Processor groups:                                     1
RAM:                                                  32717 MB total


_______________________________________ _______________________________________ ___________________________
CPU SPEED
_______________________________________ _______________________________________ ___________________________
Reported CPU speed:                                   380 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

WARNING: the CPU speed that was measured is only a fraction of the CPU speed reported. Your CPUs may be throttled back due to variable speed settings and thermal issues. It is suggested that you run a utility which reports your actual CPU frequency and temperature.



_______________________________________ _______________________________________ ___________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_______________________________________ _______________________________________ ___________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   101894,40
Average measured interrupt to process latency (µs):   22,258820

Highest measured interrupt to DPC latency (µs):       101891,80
Average measured interrupt to DPC latency (µs):       20,273416


_______________________________________ _______________________________________ ___________________________
 REPORTED ISRs
_______________________________________ _______________________________________ ___________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              427,430
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%):          0,009080
Driver with highest ISR total time:                   dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%)                          0,010696

ISR count (execution time <250 µs):                   212128
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                12
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0


_______________________________________ _______________________________________ ___________________________
REPORTED DPCs
_______________________________________ _______________________________________ ___________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              101900,430
Driver with highest DPC routine execution time:       storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%):          0,242785
Driver with highest DPC total execution time:         storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Total time spent in DPCs (%)                          0,258322

DPC count (execution time <250 µs):                   1833733
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                7
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0


_______________________________________ _______________________________________ ___________________________
 REPORTED HARD PAGEFAULTS
_______________________________________ _______________________________________ ___________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 msmpeng.exe

Total number of hard pagefaults                       5546
Hard pagefault count of hardest hit process:          2115
Number of processes hit:                              61


_______________________________________ _______________________________________ ___________________________
 PER CPU DATA
_______________________________________ _______________________________________ ___________________________
CPU 0 Interrupt cycle time (s):                       165,565947
CPU 0 ISR highest execution time (µs):                14,390
CPU 0 ISR total execution time (s):                   0,025558
CPU 0 ISR count:                                      3231
CPU 0 DPC highest execution time (µs):                101900,430
CPU 0 DPC total execution time (s):                   55,110074
CPU 0 DPC count:                                      1443089
_______________________________________ _______________________________________ ___________________________
CPU 1 Interrupt cycle time (s):                       5,754719
CPU 1 ISR highest execution time (µs):                11,530
CPU 1 ISR total execution time (s):                   0,003432
CPU 1 ISR count:                                      669
CPU 1 DPC highest execution time (µs):                60,760
CPU 1 DPC total execution time (s):                   0,001723
CPU 1 DPC count:                                      507
_______________________________________ _______________________________________ ___________________________
CPU 2 Interrupt cycle time (s):                       7,438334
CPU 2 ISR highest execution time (µs):                368,460
CPU 2 ISR total execution time (s):                   0,094386
CPU 2 ISR count:                                      36733
CPU 2 DPC highest execution time (µs):                393,480
CPU 2 DPC total execution time (s):                   0,047368
CPU 2 DPC count:                                      18071
_______________________________________ _______________________________________ ___________________________
CPU 3 Interrupt cycle time (s):                       9,127110
CPU 3 ISR highest execution time (µs):                32,060
CPU 3 ISR total execution time (s):                   0,220020
CPU 3 ISR count:                                      32370
CPU 3 DPC highest execution time (µs):                71,710
CPU 3 DPC total execution time (s):                   0,100147
CPU 3 DPC count:                                      27572
_______________________________________ _______________________________________ ___________________________
CPU 4 Interrupt cycle time (s):                       7,606867
CPU 4 ISR highest execution time (µs):                4,170
CPU 4 ISR total execution time (s):                   0,004326
CPU 4 ISR count:                                      6703
CPU 4 DPC highest execution time (µs):                83,810
CPU 4 DPC total execution time (s):                   0,104318
CPU 4 DPC count:                                      12127
_______________________________________ _______________________________________ ___________________________
CPU 5 Interrupt cycle time (s):                       7,958120
CPU 5 ISR highest execution time (µs):                3,360
CPU 5 ISR total execution time (s):                   0,000283
CPU 5 ISR count:                                      442
CPU 5 DPC highest execution time (µs):                49,320
CPU 5 DPC total execution time (s):                   0,008682
CPU 5 DPC count:                                      1806
_______________________________________ _______________________________________ ___________________________
CPU 6 Interrupt cycle time (s):                       8,974775
CPU 6 ISR highest execution time (µs):                5,990
CPU 6 ISR total execution time (s):                   0,008484
CPU 6 ISR count:                                      15915
CPU 6 DPC highest execution time (µs):                87,740
CPU 6 DPC total execution time (s):                   0,225545
CPU 6 DPC count:                                      26730
_______________________________________ _______________________________________ ___________________________
CPU 7 Interrupt cycle time (s):                       8,917499
CPU 7 ISR highest execution time (µs):                4,760
CPU 7 ISR total execution time (s):                   0,001119
CPU 7 ISR count:                                      2222
CPU 7 DPC highest execution time (µs):                52,610
CPU 7 DPC total execution time (s):                   0,024651
CPU 7 DPC count:                                      2898
_______________________________________ _______________________________________ ___________________________
CPU 8 Interrupt cycle time (s):                       21,882102
CPU 8 ISR highest execution time (µs):                427,430
CPU 8 ISR total execution time (s):                   1,874747
CPU 8 ISR count:                                      106279
CPU 8 DPC highest execution time (µs):                512,730
CPU 8 DPC total execution time (s):                   1,438105
CPU 8 DPC count:                                      217344
_______________________________________ _______________________________________ ___________________________
CPU 9 Interrupt cycle time (s):                       9,529756
CPU 9 ISR highest execution time (µs):                45,560
CPU 9 ISR total execution time (s):                   0,013571
CPU 9 ISR count:                                      682
CPU 9 DPC highest execution time (µs):                85,860
CPU 9 DPC total execution time (s):                   0,011244
CPU 9 DPC count:                                      1610
_______________________________________ _______________________________________ ___________________________
CPU 10 Interrupt cycle time (s):                       9,895485
CPU 10 ISR highest execution time (µs):                353,460
CPU 10 ISR total execution time (s):                   0,054384
CPU 10 ISR count:                                      2769
CPU 10 DPC highest execution time (µs):                62,630
CPU 10 DPC total execution time (s):                   0,038863
CPU 10 DPC count:                                      6081
_______________________________________ _______________________________________ ___________________________
CPU 11 Interrupt cycle time (s):                       11,169301
CPU 11 ISR highest execution time (µs):                58,790
CPU 11 ISR total execution time (s):                   0,070383
CPU 11 ISR count:                                      3630
CPU 11 DPC highest execution time (µs):                81,450
CPU 11 DPC total execution time (s):                   0,042313
CPU 11 DPC count:                                      7094
_______________________________________ _______________________________________ ___________________________
CPU 12 Interrupt cycle time (s):                       8,591976
CPU 12 ISR highest execution time (µs):                0,0
CPU 12 ISR total execution time (s):                   0,0
CPU 12 ISR count:                                      0
CPU 12 DPC highest execution time (µs):                32,90
CPU 12 DPC total execution time (s):                   0,003737
CPU 12 DPC count:                                      1577
_______________________________________ _______________________________________ ___________________________
CPU 13 Interrupt cycle time (s):                       8,318147
CPU 13 ISR highest execution time (µs):                0,0
CPU 13 ISR total execution time (s):                   0,0
CPU 13 ISR count:                                      0
CPU 13 DPC highest execution time (µs):                26,410
CPU 13 DPC total execution time (s):                   0,001213
CPU 13 DPC count:                                      387
_______________________________________ _______________________________________ ___________________________
CPU 14 Interrupt cycle time (s):                       9,480655
CPU 14 ISR highest execution time (µs):                0,0
CPU 14 ISR total execution time (s):                   0,0
CPU 14 ISR count:                                      0
CPU 14 DPC highest execution time (µs):                60,160
CPU 14 DPC total execution time (s):                   0,015844
CPU 14 DPC count:                                      3734
_______________________________________ _______________________________________ ___________________________
CPU 15 Interrupt cycle time (s):                       9,016941
CPU 15 ISR highest execution time (µs):                0,0
CPU 15 ISR total execution time (s):                   0,0
CPU 15 ISR count:                                      0
CPU 15 DPC highest execution time (µs):                22,450
CPU 15 DPC total execution time (s):                   0,016597
CPU 15 DPC count:                                      44731
_______________________________________ _______________________________________ ___________________________
CPU 16 Interrupt cycle time (s):                       8,900157
CPU 16 ISR highest execution time (µs):                1,80
CPU 16 ISR total execution time (s):                   0,000032
CPU 16 ISR count:                                      66
CPU 16 DPC highest execution time (µs):                70,230
CPU 16 DPC total execution time (s):                   0,009064
CPU 16 DPC count:                                      4569
_______________________________________ _______________________________________ ___________________________
CPU 17 Interrupt cycle time (s):                       8,400617
CPU 17 ISR highest execution time (µs):                0,820
CPU 17 ISR total execution time (s):                   0,000003
CPU 17 ISR count:                                      4
CPU 17 DPC highest execution time (µs):                55,870
CPU 17 DPC total execution time (s):                   0,001968
CPU 17 DPC count:                                      429
_______________________________________ _______________________________________ ___________________________
CPU 18 Interrupt cycle time (s):                       8,464901
CPU 18 ISR highest execution time (µs):                1,350
CPU 18 ISR total execution time (s):                   0,000011
CPU 18 ISR count:                                      25
CPU 18 DPC highest execution time (µs):                63,150
CPU 18 DPC total execution time (s):                   0,010073
CPU 18 DPC count:                                      2890
_______________________________________ _______________________________________ ___________________________
CPU 19 Interrupt cycle time (s):                       8,163485
CPU 19 ISR highest execution time (µs):                0,990
CPU 19 ISR total execution time (s):                   0,000016
CPU 19 ISR count:                                      43
CPU 19 DPC highest execution time (µs):                50,50
CPU 19 DPC total execution time (s):                   0,002167
CPU 19 DPC count:                                      208
_______________________________________ _______________________________________ ___________________________
CPU 20 Interrupt cycle time (s):                       8,642520
CPU 20 ISR highest execution time (µs):                6,10
CPU 20 ISR total execution time (s):                   0,000213
CPU 20 ISR count:                                      175
CPU 20 DPC highest execution time (µs):                54,60
CPU 20 DPC total execution time (s):                   0,019694
CPU 20 DPC count:                                      3576
_______________________________________ _______________________________________ ___________________________
CPU 21 Interrupt cycle time (s):                       8,101812
CPU 21 ISR highest execution time (µs):                2,250
CPU 21 ISR total execution time (s):                   0,000010
CPU 21 ISR count:                                      7
CPU 21 DPC highest execution time (µs):                36,330
CPU 21 DPC total execution time (s):                   0,004038
CPU 21 DPC count:                                      873
_______________________________________ _______________________________________ ___________________________
CPU 22 Interrupt cycle time (s):                       8,039774
CPU 22 ISR highest execution time (µs):                2,10
CPU 22 ISR total execution time (s):                   0,000009
CPU 22 ISR count:                                      10
CPU 22 DPC highest execution time (µs):                40,350
CPU 22 DPC total execution time (s):                   0,004456
CPU 22 DPC count:                                      1052
_______________________________________ _______________________________________ ___________________________
CPU 23 Interrupt cycle time (s):                       8,304162
CPU 23 ISR highest execution time (µs):                4,940
CPU 23 ISR total execution time (s):                   0,000223
CPU 23 ISR count:                                      165
CPU 23 DPC highest execution time (µs):                381,980
CPU 23 DPC total execution time (s):                   0,026241
CPU 23 DPC count:                                      5316
_______________________________________ _______________________________________ ___________________________
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nda54000

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  • Messages: 2

Une réponse d'un forum suggère d'utiliser les drivers SATA AHCI à la place des AMD SATA, mais ils le sont pas installés et Windows refuse de le faire via le fichier .cab que j'ai pu télécharger ici: https://www.catalog.update.microsoft.com/Search.aspx?q=AMD.
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